Privacy Policy

Platoon Wave, Inc. (“Platoon Wave,” “we,” “us,” or “our”) respects the privacy of our donors, supporters, event participants, and website visitors.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit platoonwave.org, make a donation, submit a contact request, register for an event, or otherwise interact with us.

1. About Platoon Wave

Platoon Wave, Inc. is a Florida not-for-profit corporation recognized by the Internal Revenue Service as a tax-exempt organization under Section 501(c)(3) of the Internal Revenue Code.

Legal name: Platoon Wave, Inc.
Federal EIN: 33-2519777
Florida charitable registration number: CH79134
Principal address: 201 N. Franklin Street, Suite 2000, Tampa, Florida 33602
Email: ops@platoonwave.org

2. Information We Collect

The information we collect depends on how you interact with Platoon Wave.

Information you provide

When you make a donation, contact us, register for an event, request information, or participate in another Platoon Wave activity, you may provide:

Your name;
Company or organization name;
Email address;
Telephone number;
Billing contact name;
Billing address;
Donation amount;
Event-registration or sponsorship information;
Communication preferences;
Donor-recognition or anonymity preferences; and
Information included in messages you send to us.

Please do not submit Social Security numbers, medical records, full payment-card numbers, card security codes, bank credentials, or other unnecessary sensitive information through email or general contact forms.

Payment information

When you make a card payment, you provide information such as:

Name on the card;
Payment-card number;
Expiration date;
Card security code; and
Billing information.

This information is transmitted through our payment infrastructure for authorization and processing. Platoon Wave does not retain full payment-card numbers or card security codes in its ordinary records after authorization.

We may retain limited transaction information, including:

Donor name;
Donation amount;
Transaction date and time;
Transaction status;
Transaction reference number;
Payment-card brand;
Masked payment-card information;
Billing contact information; and
Information needed to issue a receipt or address a payment dispute.

Information collected automatically

When you visit our website, Cloudflare and related website infrastructure may automatically process technical information such as:

Internet Protocol address;
Browser and device type;
Operating system;
Date and time of a request;
Pages requested;
Referring page;
General geographic region derived from an Internet Protocol address;
Security and fraud-prevention signals; and
Information about website errors or performance.

This information is used to deliver the website, prevent abuse, verify legitimate users, maintain security, diagnose technical problems, and understand general website performance.

3. How We Use Information

We may use personal information to:

Process and confirm donations;
Authorize and reconcile payment transactions;
Issue charitable contribution receipts;
Respond to questions and support requests;
Investigate duplicate, unauthorized, or disputed transactions;
Administer events, sponsorships, and charitable programs;
Maintain donor and accounting records;
Prevent fraud, abuse, and security incidents;
Protect the website and payment systems;
Communicate about Platoon Wave’s mission and the impact of donor support;
Honor donor-recognition and communication preferences;
Comply with tax, accounting, legal, regulatory, and card-processing requirements;
Enforce our Terms of Service; and
Establish, exercise, or defend legal claims.

We will not use personal information for a materially different purpose without updating this Privacy Policy or obtaining consent when required.

4. Email and Telephone Communications

We may use an email address provided during a donation or contact request to:

Deliver transaction confirmations and receipts;
Respond to questions;
Provide information about a donation or event;
Notify you about transaction or security concerns; and
Share occasional information about Platoon Wave’s mission, programs, or events.

Non-transactional emails will include an unsubscribe method when appropriate. Unsubscribing from promotional communications will not prevent necessary transaction, receipt, security, or administrative communications.

A telephone number submitted during checkout may be used for transaction support, fraud prevention, donation administration, or responding to a request.

Platoon Wave will not use a telephone number for automated promotional text messages without any consent required by applicable law.

5. How We Disclose Information

Platoon Wave does not sell, rent, or trade donor personal information. We do not disclose personal information for third-party targeted advertising.

We may disclose information in the following circumstances.

Cloud and website services

Our website uses Cloudflare for services that may include hosting, content delivery, network security, traffic management, performance measurement, and verification that a visitor is a legitimate user.

Cloudflare may process technical and security information as necessary to provide those services.

Payment processing

Donation and payment information may be disclosed to companies involved in processing, authorizing, securing, reconciling, and settling transactions.

Our current payment infrastructure includes services provided by:

Fusion Payments;
Priority;
Fiserv; and
Financial institutions and card networks involved in the transaction.

These organizations receive information necessary to perform their respective roles in the payment process. Their processing may also be governed by their own legal, regulatory, security, and privacy obligations.

Operational service providers

We may disclose information to service providers that assist with:

Website operation;
Email delivery;
Transaction receipts;
Donation administration;
Accounting and recordkeeping;
Fraud prevention;
Cybersecurity;
Legal compliance; and
Professional services.

Service providers are permitted to use information only as necessary to provide services to Platoon Wave or satisfy applicable legal obligations.

Legal and safety disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a law, regulation, subpoena, court order, or lawful government request;
Investigate fraud, unauthorized transactions, or security incidents;
Protect the rights, safety, property, or security of Platoon Wave or another person;
Enforce our Terms of Service; or
Establish, exercise, or defend a legal claim.

Organizational changes

If Platoon Wave participates in a merger, restructuring, transfer of programs, dissolution, or similar organizational event, relevant records may be transferred subject to applicable nonprofit, tax, privacy, and charitable-asset restrictions.

6. Donor Recognition and Anonymity

Donors may ask Platoon Wave not to publicly display or publish their name in donor-recognition materials.

An anonymity request applies to public recognition. It does not prevent Platoon Wave from maintaining information needed to:

Process the donation;
Issue a receipt;
Maintain accounting and tax records;
Prevent fraud;
Resolve disputes; or
Comply with legal and regulatory requirements.

To request anonymous public recognition, contact ops@platoonwave.org.

7. Cookies and Similar Technologies

Platoon Wave does not use third-party advertising plugins or advertising cookies on its website.

Cloudflare may use cookies, security tokens, or similar technologies when necessary to:

Deliver the website;
Protect against malicious traffic;
prevent fraud or abuse;
Verify that a visitor is a legitimate user; and
Measure basic website performance.

Blocking essential security technologies may prevent certain website features, including the donation form, from operating correctly.

8. Data Retention

Platoon Wave retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Tax and accounting requirements;
Charitable contribution recordkeeping;
Payment-processing requirements;
Fraud prevention;
Dispute and chargeback periods;
Event administration;
Legal obligations;
Security needs; and
The nature of our relationship with the donor or supporter.

Full payment-card numbers and card security codes are not retained in Platoon Wave’s ordinary transaction records after authorization.

When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to technical and legal limitations.

9. Data Security

Platoon Wave uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

These measures may include:

Encryption during transmission;
Access restrictions;
Network and application security controls;
Fraud and bot-prevention measures;
Limited retention of payment information;
Transaction monitoring; and
Use of specialized payment-service providers.

No website, payment system, network, or method of electronic transmission can be guaranteed to be completely secure. Donors should avoid sending sensitive payment or identity information by email.

10. Your Privacy Choices

You may contact Platoon Wave to:

Ask what personal information we maintain about you;
Request correction of inaccurate information;
Request deletion of information that is no longer required;
Update communication preferences;
Unsubscribe from non-transactional email;
Request anonymous public donor recognition; or
Ask a question about this Privacy Policy.

Requests may be sent to ops@platoonwave.org.

We may need to verify your identity before completing a request. Certain information may be retained when required for tax, accounting, fraud prevention, transaction processing, dispute management, security, or legal compliance.

11. Children’s Privacy

This website is intended for a general audience and is not directed to children under 13.

Platoon Wave does not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe a child has submitted personal information through the website, contact ops@platoonwave.org so the matter can be reviewed.

12. Third-Party Websites

The website may contain links to websites operated by other organizations. Platoon Wave does not control the privacy, security, content, or data practices of independent third-party websites.

A link to another website does not mean that Platoon Wave controls or is responsible for that website. Visitors should review the privacy policy of any third-party website they choose to use.

13. Changes to This Privacy Policy

Platoon Wave may update this Privacy Policy to reflect changes in our services, data practices, service providers, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. Material changes will apply prospectively unless applicable law requires otherwise.

14. Contact Us

Questions, requests, or concerns about this Privacy Policy may be directed to:

Platoon Wave, Inc.
201 N. Franklin Street, Suite 2000
Tampa, Florida 33602
Email: ops@platoonwave.org

Please do not send full payment-card numbers, card security codes, bank account numbers, Social Security numbers, medical information, or other sensitive information by email.